Patient Choice helps free Care UK hospital patient, Georgina, from hip pain

Georgina Newland, 65, from Plymouth suffered from knee, back and hip pain for 15 years before treatment on a Mediterranean cruise began a course of action which led to her choosing a Care UK NHS Treatment Centre to have two hip replacements. 

Georgina, her husband and her mother went on the cruise in 2014. She said: “By that point the pain was awful. I could barely walk and my hips, knees and back were really hurting.”

She saw the ship’s doctor who gave her a course of massage therapy and acupuncture during the trip. He also advised her to continue the treatment when she got home.

“It helped,” said Georgina, “and after 15 years of creams and tablets it was a relief – although it did not get rid of the back and hip pain completely.”

Georgina continued with 12 treatments of massage therapy, even though the muscles in her thighs were so tight to compensate for the pain that she could hardly bear to be touched.

“My knees and hips still hurt,” said Georgina, “so the massage therapist suggested I see a chiropractor. He asked to look at my x-rays and notes, and noticed that there was not an x-ray of my hips. He wrote a letter to my GP suggesting that this should be done. She agreed and I had both hips x-rayed.”

Two weeks later Georgina’s doctor referred her for her first hip replacement. She was given the choice of three hospitals and she chose Care UK’s Peninsula NHS Treatment Centre.

“It was an easy choice to make, because I had heard nothing but good about the NHS treatment centre,” Georgina commented.

Georgina came to the NHS treatment centre for her pre-operation assessment and her consultant surgeon was astounded by her x-rays, which showed severe arthritis in both hips with holes in the bone the size of a 10p piece.

“When the surgeon told me how bad he thought my hips were and that I should have surgery as soon as possible I burst into tears. He arranged the paperwork there and then and I was assessed by the nurses in outpatients.”

Georgina had her left hip replacement in March 2015 and her right in June the same year.

She said: “The clinical team were wonderful and really looked after me. I recovered a lot quicker than I first thought and I am really grateful for the care I received – I go back every Christmas with sweets for them.”

She added: “The hip operations have changed by life. I did the Race for Life in 2014 and the pain was unbearable. Now I do my exercises, walk and swim, and the great thing is I can get back in the car and drive wherever I like – I couldn’t do that before. If anyone says to me that they need a new hip or knee, I always tell them to go to a Care UK NHS hospital – I can’t praise them enough.”

Mark White, Hospital Director at Care UK’s NHS treatment centre, commented: “We are really glad to hear that Georgina has been pleased with her care, and that she exercised her NHS right to choose to come to us for her treatment.”

Since 2006, patients around the country have had the right to choose where they receive their NHS treatment, yet many people still do not know that this is their right. Provided your GP (or optician for cataract surgery or any other NHS specialist) agrees you need treatment and it is for a procedure carried out at our NHS treatment centre, you can choose to come here for your care.